Privacy Policy

Introduction

This Privacy Policy describes how snow-sage collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with Australian privacy laws, including the Privacy Act 1988.

Information We Collect

Personal Information

When you use our services or contact us, we may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Information about your pet including species, breed, age, health conditions, and behavioral characteristics
• Service preferences and appointment history
• Payment information when you purchase services
• Communications you send to us

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information

How We Use Your Information

We use your personal information for the following purposes:

• Providing pet care services you have requested
• Communicating with you about appointments, services, and your pet's care
• Processing payments and maintaining billing records
• Improving our services and customer experience
• Complying with legal obligations
• Sending service updates and important notices (not marketing unless you opt in)

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our business (payment processors, appointment scheduling systems) under strict confidentiality agreements
• When required by law or to protect our legal rights
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Pet health records are maintained for seven years in accordance with veterinary practice standards.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Withdraw consent for processing where applicable
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Address: 127 Wickham Terrace, Spring Hill QLD 4000, Australia