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GDPR Compliance Information

Last updated: June 3, 2026

Our Commitment to Data Protection

While snow-sage operates primarily in Australia, we recognize that some of our website visitors and clients may be located in the European Union. We are committed to respecting the data protection rights of all individuals, including those granted under the General Data Protection Regulation (GDPR).

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for fulfilling our service agreement with you
  • Legal obligation: Processing is necessary to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights do not override these interests

Your Rights Under GDPR

If you are located in the European Union, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for multiple copies or manifestly unfounded requests.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you under certain conditions.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, including processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: [email protected]
Address: 127 Wickham Terrace, Spring Hill QLD 4000, Australia

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Data Protection Officer

For questions specifically related to data protection and privacy, you may contact our designated representative at the email address above.

International Data Transfers

Your personal data is primarily stored and processed in Australia. If we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Withdrawal of Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the EU member state where you reside, work, or where an alleged infringement occurred.

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Pseudonymization and encryption of personal data
  • Ability to ensure ongoing confidentiality, integrity, availability, and resilience of processing systems
  • Ability to restore availability and access to personal data in a timely manner in the event of an incident
  • Regular testing and evaluation of the effectiveness of security measures

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

Updates to This Information

We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated date.

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Professional pet care services across Australia, dedicated to treating every animal as an individual with unique needs.

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